7. Don’t monopolize conversations by speaking only about yourself and your accomplishments. Show personal interest in others by asking them about themselves and actually listening to what they have to say.
8. When someone is speaking to you, give them your full attention. Stop walking, typing or whatever else you are doing, and make eye contact. If you are busy, politely pause, evaluate how lengthy the conversations needs to be, assure them that you value what they have to say, and then arrange a more suitable time to continue.
It is not easy to forgive. The very existence of the need to use the word implies that we have been hurt in some way. Forgiving a grievance, whether real or imagined, will be one of the best gifts you can give yourself. This is so whether you believe the individual deserves such kindness or not. When we refuse to forgive, we become resentful. Holding on to resentment is like drinking poison, and expecting the individual that wronged us to suffer. It can also be compared to inflicting wounds on our own bodies, and expecting someone else to feel the pain.